Privacy Policy

Collected Personal Data

NikkiFleur Designs is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase.

1. Information We Collect

We may collect and process the following data:

Personal details (name, email address, phone number)
Billing and shipping address
Payment information (processed securely via third-party providers)
Order history and purchase details
Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your data to:

Process and deliver your orders
Communicate with you about your purchase
Provide customer support
Improve our website and services
Send marketing emails (only if you opt in)

3. Legal Basis for Processing

Under UK data protection laws, we rely on:

Contractual necessity (to fulfil your order)
Legitimate interests (to improve services)
Consent (for marketing communications)

4. Sharing Your Information

We only share your data with trusted third parties, including:

Payment processors (e.g. Stripe, PayPal)
Delivery companies (e.g. Royal Mail, couriers)
Website and analytics providers

We do not sell your personal data.

5. Data Storage and Security

Your information is stored securely, and we take appropriate measures to protect it from unauthorised access, loss, or misuse.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections or deletion
Withdraw consent for marketing
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: nikki.chantry@yahoo.com

7. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser.

Our Cookie Policy:

This Cookie Policy explains how NikkiFleur uses cookies and similar technologies on our website.

a) What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help improve your browsing experience and allow us to understand how our site is used.

b) Types of Cookies We Use

We use the following types of cookies:

Essential Cookies
These are necessary for the website to function properly (e.g. shopping cart, checkout).

Analytics Cookies
These help us understand how visitors interact with our website (e.g. Google Analytics).

Functionality Cookies
These remember your preferences (e.g. location or language settings).

Marketing Cookies
These may be used to show relevant ads (if applicable, e.g. Facebook/Instagram ads).

c) Managing Cookies

You can control and manage cookies through your browser settings. You can:

Delete cookies
Block cookies
Receive alerts before cookies are stored

Please note that disabling cookies may affect website functionality.4. Third-Party Cookies

We may use trusted third-party services that set cookies, such as:

Analytics providers
Payment processors
Advertising platforms

d) Changes to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

Sales via Third-Party Platforms

NikkiFleur also sells products through third-party marketplaces, including Etsy and eBay.

When you make a purchase through these platforms:

Your transaction is also subject to the platform’s own terms and policies
We may receive your personal information (such as name, address, and order details) from the platform in order to fulfil your order
We only use this information for order processing, customer service, and legal obligations

Please refer to Etsy and eBay’s privacy policies for more information on how they handle your data.

We are not responsible for the privacy practices or policies of third-party platforms.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: nikki.chantry@yahoo.com
Business Name: NikkiFleur
Location: Boston, United Kingdom

T's & C's:

1. About Us

NikkiFleur is a UK-based handmade jewellery business.

2. Products

All items are handmade and may vary slightly in appearance. We aim to ensure product descriptions and images are accurate.

3. Pricing & Payment

All prices are listed in GBP (£)
We reserve the right to change prices at any time
Payment must be made in full before orders are processed

4. Orders

Once an order is placed, you will receive confirmation via email
We reserve the right to cancel or refuse any order

5. Shipping

Orders are processed within 7 working days
Delivery times may vary depending on location
We are not responsible for delays caused by couriers

6. Returns & Refunds

Please contact us within 5 days of receiving your order
Items must be returned in original condition
Custom/personalised items may not be refundable (unless faulty)

7. Faulty Items

If your item arrives damaged or faulty, please contact us with photos and we will resolve the issue.

8. Intellectual Property

All content on this website (images, designs, text) is the property of NikkiFleur and may not be used without permission.

9. Limitation of Liability

We are not liable for indirect or consequential losses related to the use of our website or products.

10. Governing Law

These terms are governed by the laws of England and Wales.

11. Contact

Email: nikki.chantry@yahoo.com